Privacy Policy
**Last Updated:** June 25, 2025
Welcome to Hiloxi.com\! At Hiloxi, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and make purchases on our e-commerce website, Hiloxi.com (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this policy.
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1. Information We Collect
We collect various types of information to provide and improve our services to you:
**a. Personal Data You Provide Directly:**
When you create an account, place an order, subscribe to our newsletter, or contact us, you may provide us with personally identifiable information, including but not limited to:
* **Contact Information:** Name, email address, phone number, shipping address, billing address.
* **Account Information:** Username, password.
* **Payment Information:** Payment card details (processed securely by third-party payment processors – we do not store full credit card numbers on our servers).
* **Order Details:** Products purchased, order history, preferences.
* **Communication Data:** Information you provide when you communicate with us (e.g., customer service inquiries, feedback).
**b. Usage Data:**
When you access and use our Site, we automatically collect certain information that your browser sends. This Usage Data may include:
* Your computer’s Internet Protocol (IP) address.
* Browser type and version.
* Pages of our Site that you visit.
* The time and date of your visit.
* The time spent on those pages.
* Unique device identifiers and other diagnostic data.
* Referring/exit pages.
**c. Cookies and Tracking Technologies:**
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
Examples of Cookies we use:
* **Session Cookies:** To operate our Service.
* **Preference Cookies:** To remember your preferences and various settings.
* **Security Cookies:** For security purposes.
* **Advertising Cookies:** To serve you advertisements that may be relevant to you and your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the collected data for various purposes:
* **To Provide and Maintain Our Service:** To operate our website and fulfill your orders.
* **To Process Transactions:** To process your purchases and manage your payments.
* **To Manage Your Account:** To create and maintain your account, and manage your preferences.
* **To Improve Our Service:** To understand how our Site is used, analyze trends, and enhance user experience.
* **To Personalize Your Experience:** To tailor product recommendations and content to your interests.
* **To Communicate with You:** To send order confirmations, shipping updates, customer service responses, and promotional offers (if you have opted in).
* **For Marketing and Promotional Purposes:** To send you newsletters, special offers, and information about products or services we think might interest you, where you have consented to receive such communications.
* **To Detect and Prevent Fraud:** To protect the security and integrity of our Site and prevent fraudulent transactions.
* **To Comply with Legal Obligations:** To meet our legal and regulatory requirements.
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3. Disclosure of Your Information
We may share your personal information in the following situations:
* **With Service Providers:** We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, shipping companies, marketing agencies, and IT service providers.
* **For Business Transfers:** If Hiloxi.com is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
* **With Affiliates:** We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
* **With Business Partners:** We may share your information with our business partners to offer you certain products, services, or promotions.
* **For Legal Reasons:** We may disclose your Personal Data in the good faith belief that such action is necessary to:
* Comply with a legal obligation (e.g., a court order or subpoena).
* Protect and defend the rights or property of Hiloxi.com.
* Prevent or investigate possible wrongdoing in connection with the Service.
* Protect the personal safety of users of the Service or the public.
* Protect against legal liability.
* **With Your Consent:** We may disclose your personal information for any other purpose with your explicit consent.
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4. Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
* **Encryption:** Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
* **Access Controls:** Restricting access to your personal data to authorized personnel only.
* **Regular Security Audits:** Performing regular security assessments to identify and address vulnerabilities.
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
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5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
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6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights. In Qatar, Law No. 13 of 2016 on Protecting Personal Data grants individuals certain rights:
* **The Right to Access:** You have the right to request copies of your personal data.
* **The Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* **The Right to Erasure (Right to be Forgotten):** You have the right to request that we erase your personal data, under certain conditions.
* **The Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.
* **The Right to Object to Processing:** You have the right to object to our processing of your personal data, under certain conditions.
* **The Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [Insert your support email address here, e.g., support@hiloxi.com].
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7. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
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8. Children’s Privacy
Our Service is not intended for use by anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
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9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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10. Contact Us
If you have any questions about this Privacy Policy, please contact us.