We accept returns within 3 days of delivery, provided the item is unused, in original packaging, and with proof of purchase.

Some items (e.g., cosmetics, personal care items, sale items) may be non-returnable unless defective.

Refunds will be processed using the original payment method within 7-14 business days after inspection.

Is the return shipping free?
Return shipping is free on your first return of one or multiple returnable items for EVERY order within the return window.
If you need to return an oversized or overweight item, we support the option of self-sending for return. You need to pay the shipping cost in advance, and then contact us for reimbursement. After the items have been returned and have passed quality inspection, we will reimburse you with an equivalent amount of credits.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do so as long as the return window has not closed.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees.
For the second and subsequent refunds from the same order, you can use the return label we provide. The shipping fee depending on the shipping address of the order will be deducted from your refund. The tax will be added once you have applied for the refund.

I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.
III. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
IV. Refunds of missing items: Find the corresponding order in the support center, then select “missing item/parts” to apply for a refund, or contact customer service/the seller for help.
V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select “package shows delivered but not received” to apply for a refund, or contact customer service/the seller for help.
VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Hiloxi’s or the seller’s fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.

The address attached to your package is NOT the return address you should use. If you send the return package to any other address, the processing time for your return may be delayed. You should send the return package to the address on the return label provided with your purchase.
II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds or compensation for such items.