Welcome to Hiloxi.com These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store, operated by Hiloxi Trading (referred to as “Hiloxi”, “we”, “us”, or “our”). By accessing or using Hiloxi.com, you agree to be bound by these Terms.

Please read them carefully.

1. General

Hiloxi.com is an e-commerce platform based in the State of Qatar.

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the site following any changes constitutes your acceptance of the new Terms.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to make purchases through our website.

3. Product Information

We strive to ensure all product descriptions, prices, and availability are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to correct errors or omissions, and to change or update information at any time without prior notice.

4. Orders and Payments

All orders placed through Hiloxi.com are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion.

Payments must be made in Qatari Riyal (QAR), unless otherwise specified.

We accept major credit/debit cards and other online payment methods available in Qatar.

5. Shipping and Delivery

We offer delivery services within Qatar. Delivery timelines and charges are outlined on our Shipping page.

Delays due to weather, courier services, or other unforeseen circumstances are not our responsibility, but we will do our best to assist.

6. Returns and Refunds

We accept returns within 3 days of delivery, provided the item is unused, in original packaging, and with proof of purchase.

Some items (e.g., cosmetics, personal care items, sale items) may be non-returnable unless defective.

Refunds will be processed using the original payment method within 7-14 business days] after inspection.

7. User Conduct

You agree not to use the website:

For unlawful purposes;

To harm, harass, or exploit others;

To upload viruses or malicious code;

To attempt to gain unauthorized access to other accounts or systems.

8. Intellectual Property

All content on Hiloxi.com—including text, graphics, logos, images, and software—is the property of Hiloxi or its content suppliers and is protected under Qatari and international intellectual property laws.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

10. Limitation of Liability

Hiloxi will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Qatar.

12. Contact Us

For any questions or concerns, please contact us.